Perspectives
Coaches, Help Desk & When to Call Bitprint
shopVOX is one of the few companies I’ve worked with that genuinely cares about its customers. Here’s how support works, and when to call me.
shopVOX is one of the few companies I’ve worked with that genuinely cares about its customers. I’ve seen it firsthand, both as someone who worked inside the company and as an independent consultant supporting shops every day.
The shopVOX Team & Support
The company listens to its users. You cannot build a flexible, powerful product like shopVOX without that level of care and attention.
They maintain a dedicated support team available 24 hours a day, 5 days a week, ready to help with anything shopVOX-related. Their help menu is extensive and genuinely useful. I was fortunate to contribute nearly 300 articles to it, written carefully, thoughtfully, and always with the end user in mind. shopVOX never forced me to write them; they simply gave me the freedom to share what I knew. I hope that authenticity comes through when you read them.
The people currently running shopVOX want to make the product better. They engage with me regularly on how to help users who need more specialized support. That level of care and openness is rare.
The Coaches: Where I Learned the Most
The shopVOX Coaches are excellent. The ones I worked with were experienced, patient, and truly skilled at helping shops get up and running. I learned a tremendous amount from them during my four years inside the company, not just about shopVOX, but about how to listen to customers and guide them effectively. It was a blessing to spend that time with them.
When to Call Bitprint (Me: Tyler MacDonald)
I love shopVOX. I believe it’s the best MIS available for print and custom manufacturing shops. I’ve spent years, sometimes 18-hour days, perfecting my understanding of the platform: writing help articles, coaching customers, building custom logic, and creating Pressley.ai as the automation layer that makes shopVOX the single source of truth for your team.
I’m genuinely excited to share what I know and help shops succeed. However, I also recognize that not everyone needs or wants to go as deep as I do. That’s why I offer my services.
Call Bitprint when:
- You need deeper, more technical work that falls outside coaching scope or capacity
- Your shopVOX setup requires significant optimization, product configuration, or automation strategy
- You want someone who has real-world operations experience running shops with shopVOX
- You’re ready for the next level, where shopVOX becomes a true competitive advantage
I see myself as an expert guide. I’ll help you climb the mountain, but it’s still your mountain. My goal is to help you become more capable and independent over time.